Chief Information Officer
company has been rapidly expanding its revenue and operations for a number of
years in the call center services industry. They have over 1000 reps
today and that number could double in the next 18 months. They have an
outstanding reputation based on high service levels and high customer
satisfaction supported by independent industry awards and recognition.
Reporting to the CEO, the CIO will be responsible for managing the
organization that provides and integrates all the information technology
services for the company. That includes
but is not limited to platform development, systems management, and telephony
services. The ability of the CIO to
successfully manage these functions is critical to the 7x24 call center
environment spanning multiple locations and states which are critical to
providing 99.999% reliable access to all customers.
Key Evaluation Factors
ability to lead an organization integrating application software, IT network, telephony
network and systems support such that they worked seamlessly to successfully
develop and deliver service enhancements.
ability to develop and implement a network road map that supported rapid growth
for an organization with over $100M in annual sales.
A proven track
record identifying, evaluating, and implementing new call center hardware and
software technologies that continuously improved operating performance.
reference search assignment #2106
Chief Technical Officer
The company is developing a SaaS leadership guidance application that is
breaking new ground. It provides
insights and predictive trends to support decision making and action
prioritization for initiatives and problem solving for corporations. The application helps executives understand
their key drivers of success and enables them to see their entire corporate eco
system with one tool. Companies across a
wide spectrum of industries such as private equity portfolio organizations,
industrial manufacturers, retail manufacturers and life sciences have
benefitted by leveraging this application to increase the overall value of
The CTO will be responsible for helping to
finalize a complete set of requirements for the next version of the
product. This individual will lead the
team to develop the software necessary to support that application. The CTO will play a key role defining and
implementing a world class product suitable for highly professional companies
to efficiently manage the process of identifying, understanding, and improving
all the key drivers of corporate value and risk.
The CTO will also serve
as the primary technology advisor for the company and will be pivotal in developing
its technology road map. This plan will
be responsive to client and market needs, while helping the company to fully
achieve its business and financial objectives. The goal will be to help position
the company as the clear Stakeholder Satisfaction Platform of choice for
companies committed to improving their financial, operational, and
organizational development objectives. A
critical second element of focus will be to assure the company is able to
develop products which are well designed and well positioned in the fast moving
world of business intelligence analytics and performance management.
The position reports to
the Chief Executive Officer with line responsibility for the entire engineering
and product development organization.
A demonstrated ability to provide leadership
from start to finish of a new product which was well designed and well received
by the market. Direct interaction with
target customers and the integration of customer input into the product
requirements would also be very valuable.
The successful candidate should be able to
demonstrate direct impact on a B2B product or project that was launched on a
SaaS platform. A hands-on level of involvement
with responsibility or direct input for the architectural requirements of the
SaaS product and development of the code would be an important part of the
skill set required by the role. The size
of the project is less important than a holistic understanding of the
architecture for the entire product.
A history of participating in successful startup
or early stage organizations that demonstrated an ability to play a leadership
role in creating a successful culture within their area of responsibility.
reference search assignment #2102
Senior Vice President of Finance
The company is a leading
provider in the $34.8 billion language services industry.
They have become the largest provider of interpretation services operating solely
in the US and second largest
provider globally. Revenue has grown 25% a year for
the last six years Ė placing them on the Inc. 5000 five times. They serve
primarily business customers with over 3,000 clients in the U.S. and
Canada. Their clients represent a wide
variety of industries such as: healthcare, insurance, financial services,
travel & hospitality, emergency services and government.
The position will
report to the CEO and will be responsible for managing the organization that
provides all financial and business analysis services for the company. That includes but is not limited to cash
management, GAAP accounting, client discussions, and contract management. The CFO is also responsible for the delivery
of the company executive dashboard.
demonstrated ability to lead a finance organization in a service company that
had a large and rapidly growing staff and supported around $100M or more in annual
demonstrated ability to forge strong and successful relationships with senior
banking officers that supported debt financing adequate to provide growth
experience of having played a key executive finance role in a company that
completed a relatively recent IPO.
reference search assignment #2104
Director of DAS Implementation
The wireless industry has recognized the
importance of integrating small base stations into its networks to fill
coverage gaps or provide additional capacity in high traffic areas. The company has developed a technology that
is very well suited to solving this problem at a cost and quality better than
its customers can do on their own. They
offer both indoor and outdoor distributed antenna systems (DAS) that can
integrate with 3G, UMTS, CDMA-2000, 802.16, 802.11, or any other wireless
technology. They designed and built the
first indoor DAS+LTE system.
Their technology is proven and has gained
the respect of some of the largest wireless operating companies in the country
(AT&T, Verizon, Sprint, and T-Mobile). The company is growing rapidly and
provides an opportunity for leadership development and professional advancement
that simply canít be matched by the large mature wireless operating companies
This role will take
responsibility for Distributed Antenna System implementation of indoor projects
in the Western Region. The Director will
be one of a group of regional Directors who will take the engineering designs
developed by the design team and manage all aspects of vendor selection and
management to deliver that network design to the customer in various locations
around the country. The role will
initially be an individual contributor role, but could expand into a line
management position as the team expands to accommodate anticipated future
A demonstrated understanding and expertise
implementing indoor wireless network systems.
Experience working directly with design engineers or acting as a design
engineer on these projects would be very valuable. Knowledge and understanding
of a wide variety of RF design tools such as iB Wave, Agilent Nitro, Atoll,
MapInfo, TEMS, Invex 3G & Nemo. DAS
experience would be very valuable in the role.
A proven experience selecting and managing
contractors in remote locations such that time and cost deliverables are
Successful experience working in a fast paced
entrepreneurial environment would be important for the successful candidate to
Education: Ideally candidates would have a BSEE
and at least 2 years of industry experience to be considered for this Director
reference search assignment #2103